T3 Operations
What shared services actually take off an owner’s desk
A concrete list, because “back office support” means nothing until you can name the tasks.
“Shared services” is one of those phrases that survives in a deck precisely because it does not commit to anything. Here is the actual list.
Finance and accounting
Month-end close, payroll processing, accounts payable and accounts receivable, sales tax filings, and the monthly reporting pack. Owners get clean statements on a predictable schedule and a finance team to walk them through, rather than a shoebox and a deadline.
Recruiting and HR
Job posting, sourcing, first-round screening, offer administration, onboarding paperwork, benefits enrolment and the compliance calendar. The hiring decision stays with the market. Almost everything around it does not.
Marketing operations
Media buying, tracking setup, call recording and review, attribution and the monthly read on what actually produced booked calls. Brand voice and local reputation stay with the market — the machinery underneath is run centrally.
- Every dollar traceable from first impression to completed job.
- One set of definitions, so seven brands can be compared honestly.
- Local creative decisions still made locally.
Technology
Evaluating, negotiating and rolling out the field service platform, the phone system and everything that talks to them — plus the integration work that usually stalls a single-location business for a year.
None of this is glamorous. All of it is time an owner was previously spending after eight o’clock at night.
